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FAQs

How long does delivery take?

With free U.K standard delivery you normally receive your order within 3-5 working days, please contact us if your goods are not received within 10 working days. We normally deliver by Royal Mail First Class Recorded Delivery and the parcel must be signed for. We can also arrange next day delivery at a cost of £4.99, please select this option at checkout, orders placed by 2.30 pm will be sent by Special Delivery which will arrive before 1.00pm next day. This service is only available from Monday to Friday.

 

How do I pay?

Payment on our website is secure and we accept all major credit & debit cards including Delta, Visa, Maestro and Mastercard. We also accept Paypal.

 

Is it safe to use my credit/debit card online?

We use Sagepay the safest payment provider in the U.K, your details are only seen by you or your bank. We will not get or store any of your card numbers.

 

Are your items authentic?

We guarantee 100% authenticity and quality on all our products. If for any reason you are not satisfied with your product we offer a 14-day refund or an exchange policy subject to availability. Your statutory rights are not affected.

 

Do I have to pay for my returns postage?

Yes, we do not have a free service for returns, and therefore please take your parcel to the post office and send your item by Royal Mail Recorded Delivery, ensuring you opt for the extra compensation if the contents of your parcel exceed the value of £32 – this will ensures that you are adequately covered in the unlikely event of your parcel going missing in the post. We cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent.

 

Do you charge postage on items I wish to be sent for exchange?

We will not charge you extra postage for any exchanged items being sent out to you.

 

Do you deliver to BPFO addresses?

We can ship to BFPO addresses for "FREE", regardless of order size, please use the Standard U.K delivery address option.